Support

Email [email protected]. Owners and administrators of your agency manage its users, roles and AI assistant access in Agency Nexus, so for access to a client, a policy or a permission, ask them first.

• Your agency's name and the email you sign in with.
• What you were doing, what you expected and what happened, with the approximate time and your time zone.
• If it involves an AI assistant: which one (Claude, ChatGPT, Cursor, Grok or another) and what you asked it.

Never send passwords, full card or bank numbers, or tax identifiers. We will never ask for them.

How to connect an assistant, what it can do, how each change is approved and the most common problems are explained on AI assistants, with a troubleshooting section. You can disconnect an assistant at any time on the MCP page in Agency Nexus.

To report a security concern, write to [email protected] with “Security” in the subject. To exercise a privacy right, such as access to or deletion of your information, write to [email protected] as set out in the Privacy Policy.